How was the trends report put together and what were its objectives?
Ms. Ngai: CatchOn has been creating trend reports for over a decade. The objective of our trend reports is to provide our clients and network with the latest research to generate growth and create unique customer experiences. For What the Tech, we partnered with Ying Communications, a Finn Partners company, that provides integrated B2B communications services. We interviewed industry insiders and conducted secondary research to combine our hospitality and travel insights together with Ying Communications’ technology expertise.
Is technology driving a wedge between the tech haves and have-nots?
On the contrary. As our research indicates, technology is enhancing the travel experience for all socio-economic groups. In the early 2000s, cell phones were seen as luxury items. Today, they’re ubiquitous. In fact, in our mobility chapter, we address China with its mobile-first mindset. As technology becomes more advanced and widespread, costs decrease. This is what happened in China. A whole generation of people have skipped the desktop era and their computing experiences are solely on their mobile devices.